Frequently Asked Questions

We are based in Gurugram, Haryana - India

Naughty Ninos is renowned for its stylish and vibrant kids' fashion, offering trendy clothing for both boys and girls.

Absolutely, we have a diverse collection of clothing for both boys and girls, ensuring there's something for everyone.
To explore various collections, simply select the appropriate option from our main menu on the homepage.

We proudly offer a wide array of products across various categories. You can explore our diverse collection from trendy clothing for boys and girls to special occasion outfits by visiting our collection page.

Absolutely, we offer a diverse range of clothing suitable for various age groups, catering to toddlers, kids, and teens alike. Specifically, we present collections for girls aged 2 to 10 years, and an exclusive line for teenage girls aged 9 to 16 years.
To explore these offerings, simply navigate to the relevant sections through our main menu on the homepage.

Absolutely, we offer a diverse range of clothing suitable for various age groups, catering to toddlers, kids, and teens alike. Specifically, we present collections for girls aged 2 to 10 years, and an exclusive line for teenage girls aged 9 to 16 years.
To explore these offerings, simply navigate to the relevant sections through our main menu on the homepage.

You can stay informed about our latest arrivals and promotions by subscribing to our newsletter and following us on social media.

While we strive to process orders swiftly, if you need to make changes or cancel, please get in touch with our customer support as soon as possible. Our dedicated team will guide you through the process.

To apply a discount code, navigate to the shipping page and locate the tab on the right-hand side. The shipping page becomes accessible after you've provided your customer information.

Unfortunately, discount codes cannot be applied retroactively after an order has been placed.

Absolutely! We've included a size guide image on each product, and you'll also spot a "Size Guide" link on every product page, located just below the size selection tab.
We kindly advise referring to the size guide before placing your order to ensure the perfect fit.

Tracking your order status is incredibly simple. Just click on Track Order link and enter either the order number or AWB number that was sent to your email.

We offer a variety of payment options to enhance your shopping convenience. We accept all major credit and debit cards, along with the following modes of payment:

* Net banking
* UPI
* EMI
* Wallets: Freecharge, Mobikwik, JioMoney, Paytm

To ensure your utmost security, all credit card, debit card, and net banking transactions are processed via a secure encrypted connection, guaranteeing the confidentiality of your transactional details.

Rest assured, we don't collect or store your card information. In the event of suspected unauthorized activity on your card, please promptly report it to your bank.

Your security is paramount. We want to assure you that we neither receive nor store your complete card details. Upon entering your card information, you are directed to a secure payment site. Your card issuing bank then authorizes or rejects the transaction, based on which we proceed or decline the order. Your card details are never received or stored by us.

Feel free to shop with confidence, knowing that your payment information is handled with the utmost security measures in place.

Our shipping options and costs depend on the type of payment method you choose:

* Prepaid Orders: For prepaid orders, we offer free delivery. This means that if you pay for your order in advance, you won't incur any additional shipping charges. It's our way of thanking you for choosing the convenience of prepayment.

* Cash on Delivery (COD) Orders: In the case of Cash on Delivery (COD) orders, we do charge a nominal amount for shipping. This fee helps cover the additional processing and handling costs associated with COD transactions. Please note that the specific shipping cost for COD orders may vary depending on your location and the total value of your order.

Order Processing: After you place an order, it is usually processed within 24 hours if it is a working day. However, if the next day is a holiday or a non-working day, it may take up to 48 hours for your order to be processed.

Delivery times vary based on your location and chosen shipping method. Generally, orders are delivered within 7-10 Days

.

If your order hasn't arrived within the expected timeframe, please contact our customer support. We'll be happy to assist you in tracking your order.

Yes, we offer international shipping to many destinations. Please review on checkout page for a list of supported countries

No. Shipping charges and COD Fee are non-refundable in case of exchange or returns.

Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by naughtyninos.com to the relevant government authorities. All products are inclusive of tax.

For all online order, our delivery service providers will make two attempts to deliver before the product will be returned to our warehouse.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making a delivery attempt. If a customer is not present when our delivery service provider attempts to deliver the order, one more attempt is made automatically and after that product is returned to our warehouse.

When you make a purchase at naughtyninos.com, we truly appreciate the trust you place in us. We want to clarify our approach to cancellations, returns, and refunds to ensure transparency in our business practices.

At naughtyninos.com, we are a small, passionate start-up committed to offering the latest and most stylish designs at prices that won't break the bank. Given the nature of our business model, we want to be upfront about our policy:

* Returns and Cancellations: As of now, our business model does not allow for general returns or cancellations of orders. However, we do make exceptions in the following cases:

1. Product Damage: If you receive a damaged product, please reach out to us within a reasonable timeframe, and we will work diligently to resolve the issue promptly. Your satisfaction is important to us, and we will ensure that you receive a replacement or a refund for the damaged item.

2. Wrong Product Received: In the unlikely event that you receive the wrong product, please notify us, and we will rectify the situation by sending you the correct item as quickly as possible.

We value your satisfaction and trust, and our team is dedicated to addressing any concerns or issues you may encounter with your order. We continuously strive to improve our services and appreciate your support as we grow. If you have any questions or require further clarification on our policies, please don't hesitate to contact our customer support team. Your feedback is essential as we work towards providing you with the best possible shopping experience at naughtyninos.com.

To initiate a exchange or a return request, please send us an email to sales@naughtyninos.com.

Our dedicated team will promptly connect with you to guide you through the next steps of the return process and provide you with any necessary assistance.

We are committed to ensuring a smooth and hassle-free return experience, and our team is here to assist you every step of the way. If you have any questions or need further assistance, please feel free to reach out to us. Your satisfaction is our priority.

Yes, there is a time limit for returns and replacements. Please review our "Returns and Refunds policy" page for specific details.

Thank you for your interest in reselling our products! To become a reseller, please visit "Reseller Program" page on our website and fill out the application form. Once we receive your application, our team will review it, and if you meet our criteria, we'll get in touch with you to discuss the next steps.